Support and services availability

Contact Technical Support

0800 838 522

Public holiday schedule

Customer Relations and Technical Support 2025

1st January
New Year's Day
Medical Consulting
  • Closed
Pathology
  • Closed
Customer Support
  • Closed
Order Management
  • Closed
Technical Support
  • Limited service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed
Regional Sample Collection
  • Closed
Lab Ops
  • Closed
2nd January
New Year Holiday
Medical Consulting
  • Normal service
Pathology
  • Closed
Customer Support
  • Closed
Order Management
  • Closed
Technical Support
  • Normal service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed
Regional Sample Collection
  • Closed
Lab Ops
  • Closed
20th January
Wellington Anniversary Day
Medical Consulting
  • Normal service
Pathology
  • Limited service
Customer Support
  • Normal service
Order Management
  • Normal service
Technical Support
  • Normal service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Normal service
Regional Sample Collection
  • Normal service
Lab Ops
  • Closed in Palmerston North
27th January
Auckland Anniversary Day
Medical Consulting
  • Normal service
Pathology
  • Limited service
Customer Support
  • Normal service
Order Management
  • Normal service
Technical Support
  • Limited service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed
Regional Sample Collection
  • Closed
Lab Ops
  • Closed in Hamilton
6th February
Waitangi Day
Medical Consulting
  • Normal service
Pathology
  • Closed
Customer Support
  • Closed
Order Management
  • Closed
Technical Support
  • Normal service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed
Regional Sample Collection
  • Closed
Lab Ops
  • Closed
18th April
Good Friday
Medical Consulting
  • Closed
Pathology
  • Closed
Customer Support
  • Closed
Order Management
  • Closed
Technical Support
  • Limited service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed
Regional Sample Collection
  • Closed
Lab Ops
  • Closed
21st April
Easter Monday
Medical Consulting
  • Closed
Pathology
  • Closed
Customer Support
  • Closed
Order Management
  • Closed
Technical Support
  • Limited service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed
Regional Sample Collection
  • Closed
Lab Ops
  • Closed
25th April
Anzac Day
Medical Consulting
  • Closed
Pathology
  • Closed
Customer Support
  • Closed
Order Management
  • Closed
Technical Support
  • Limited service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed
Regional Sample Collection
  • Closed
Lab Ops
  • Closed
2nd June
King's Birthday
Medical Consulting
  • Normal service
Pathology
  • Closed
Customer Support
  • Closed
Order Management
  • Closed
Technical Support
  • Normal service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed
Regional Sample Collection
  • Closed
Lab Ops
  • Closed
20th June
Matariki
Medical Consulting
  • Normal service
Pathology
  • Closed
Customer Support
  • Closed
Order Management
  • Closed
Technical Support
  • Normal service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed
Regional Sample Collection
  • Closed
Lab Ops
  • Closed
27th October
Labour Day
Medical Consulting
  • Normal service
Pathology
  • Closed
Customer Support
  • Closed
Order Management
  • Closed
Technical Support
  • Normal service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed
Regional Sample Collection
  • Closed
Lab Ops
  • Closed
25th December
Christmas Day
Medical Consulting
  • Closed
Pathology
  • Closed
Customer Support
  • Closed
Order Management
  • Closed
Technical Support
  • Limited service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed
Regional Sample Collection
  • Closed
Lab Ops
  • Closed
26th December
Boxing Day
Medical Consulting
  • Closed
Pathology
  • Closed
Customer Support
  • Closed
Order Management
  • Closed
Technical Support
  • Limited service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed
Regional Sample Collection
  • Closed
Lab Ops
  • Closed

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