Public holiday schedule
27th October
Labour Day
Medical Consulting
- Normal service
Pathology
- Closed
Customer Support
- Closed
Order Management
- Closed
Technical Support
- Normal service
Telemedicine
- Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
- Closed
Regional Sample Collection
- Closed
Lab Ops
- Closed
25th December
Christmas Day
Medical Consulting
- Closed
Pathology
- Closed
Customer Support
- Closed
Order Management
- Closed
Technical Support
- Limited service
Telemedicine
- Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
- Closed
Regional Sample Collection
- Closed
Lab Ops
- Closed
26th December
Boxing Day
Medical Consulting
- Closed
Pathology
- Closed
Customer Support
- Closed
Order Management
- Closed
Technical Support
- Limited service
Telemedicine
- Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
- Closed
Regional Sample Collection
- Closed
Lab Ops
- Closed
1st January
New Year's Day
Medical Consulting
- Closed
Pathologist Reporting
- Closed
Customer Service
- Closed
Order Delivery
- Closed
Technical Support
- Limited service
Telemedicine Support
- Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
- Closed
Regional Sample Collection
(eg. NZ Couriers)
- Closed
Laboratory Testing
- Closed
2nd January
Day after New Year's Day
Medical Consulting
- Normal service
Pathologist Reporting
- Closed
Customer Service
- Closed
Order Delivery
- Closed
Technical Support
- Limited service
Telemedicine Support
- Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
- Closed
Regional Sample Collection
(eg. NZ Couriers)
- Closed
Laboratory Testing
- Closed
19th January
Regional Anniversary Day
Wellington
Medical Consulting
- Normal service
Pathologist Reporting
- Normal service
Customer Service
- Normal service
Order Delivery
- Closed - Wellington
Technical Support
- Normal service
Telemedicine Support
- Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
- Not available
Regional Sample Collection
(eg. NZ Couriers)
- Closed
Laboratory Testing
- Closed - Palmerston North
26th January
Regional Anniversary Day
Auckland
Medical Consulting
- Closed
Pathologist Reporting
- Normal service
Customer Service
- Normal service
Order Delivery
- Closed - Auckland
Technical Support
- Normal service
Telemedicine Support
- Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
- Not available
Regional Sample Collection
(eg. NZ Couriers)
- Closed
Laboratory Testing
- Closed - Hamilton
2nd February
Regional Anniversary Day
Nelson
Medical Consulting
- Normal service
Pathologist Reporting
- Normal service
Customer Service
- Normal service
Order Delivery
- Normal service
Technical Support
- Normal service
Telemedicine Support
- Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
- Closed
Regional Sample Collection
(eg. NZ Couriers)
- Closed
Laboratory Testing
- Open
6th February
Waitangi Day
Medical Consulting
- Normal service
Pathologist Reporting
- Closed
Customer Service
- Closed
Order Delivery
- Closed
Technical Support
- Limited service
Telemedicine Support
- Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
- Closed
Regional Sample Collection
(eg. NZ Couriers)
- Closed
Laboratory Testing
- Closed
9th March
Regional Anniversary Day
Taranaki
Medical Consulting
- Normal service
Pathologist Reporting
- Normal service
Customer Service
- Normal service
Order Delivery
- Normal service
Technical Support
- Normal service
Telemedicine Support
- Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
- Closed
Regional Sample Collection
(eg. NZ Couriers)
- Closed
Laboratory Testing
- Open
23rd March
Regional Anniversary Day
Otago
Medical Consulting
- Normal service
Pathologist Reporting
- Normal service
Customer Service
- Normal service
Order Delivery
- Normal service
Technical Support
- Normal service
Telemedicine Support
- Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
- Closed
Regional Sample Collection
(eg. NZ Couriers)
- Closed
Laboratory Testing
- Open
3rd April
Good Friday
Medical Consulting
- Closed
Pathologist Reporting
- Closed
Customer Service
- Closed
Order Delivery
- Closed
Technical Support
- Limited service
Telemedicine Support
- Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
- Closed
Regional Sample Collection
(eg. NZ Couriers)
- Closed
Laboratory Testing
- Closed
6th April
Easter Monday
Medical Consulting
- Closed
Pathologist Reporting
- Closed
Customer Service
- Closed
Order Delivery
- Closed
Technical Support
- Limited service
Telemedicine Support
- Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
- Closed
Regional Sample Collection
(eg. NZ Couriers)
- Closed
Laboratory Testing
- Closed
7th April
Regional Anniversary Day
Southland
Medical Consulting
- Normal service
Pathologist Reporting
- Normal service
Customer Service
- Normal service
Order Delivery
- Normal service
Technical Support
- Normal service
Telemedicine Support
- Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
- Closed
Regional Sample Collection
(eg. NZ Couriers)
- Closed
Laboratory Testing
- Open
25th April
Anzac Day
Medical Consulting
- Closed
Pathologist Reporting
- Closed
Customer Service
- Closed
Order Delivery
- Closed
Technical Support
- Limited service
Telemedicine Support
- Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
- Closed
Regional Sample Collection
(eg. NZ Couriers)
- Closed
Laboratory Testing
- Closed
27th April
Observed public holiday for ANZAC Day
Medical Consulting
- Closed
Pathologist Reporting
- Closed
Customer Service
- Closed
Order Delivery
- Closed
Technical Support
- Limited service
Telemedicine Support
- Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
- Closed
Regional Sample Collection
(eg. NZ Couriers)
- Closed
Laboratory Testing
- Closed
1st June
King's Birthday
Medical Consulting
- Normal service
Pathologist Reporting
- Closed
Customer Service
- Closed
Order Delivery
- Closed
Technical Support
- Limited service
Telemedicine Support
- Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
- Closed
Regional Sample Collection
(eg. NZ Couriers)
- Closed
Laboratory Testing
- Closed
10th July
Matariki
Medical Consulting
- Normal service
Pathologist Reporting
- Closed
Customer Service
- Closed
Order Delivery
- Closed
Technical Support
- Limited service
Telemedicine Support
- Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
- Closed
Regional Sample Collection
(eg. NZ Couriers)
- Closed
Laboratory Testing
- Closed
28th September
Regional Anniversary Day
Canterbury (South)
Medical Consulting
- Normal service
Pathologist Reporting
- Normal service
Customer Service
- Normal service
Order Delivery
- Normal service
Technical Support
- Normal service
Telemedicine Support
- Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
- Closed
Regional Sample Collection
(eg. NZ Couriers)
- Closed
Laboratory Testing
- Open
23rd October
Regional Anniversary Day
Hawke’s Bay
Medical Consulting
- Normal service
Pathologist Reporting
- Normal service
Customer Service
- Normal service
Order Delivery
- Normal service
Technical Support
- Normal service
Telemedicine Support
- Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
- Closed
Regional Sample Collection
(eg. NZ Couriers)
- Closed
Laboratory Testing
- Open
26th October
Labour Day
Medical Consulting
- Normal service
Pathologist Reporting
- Closed
Customer Service
- Closed
Order Delivery
- Closed
Technical Support
- Limited service
Telemedicine Support
- Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
- Closed
Regional Sample Collection
(eg. NZ Couriers)
- Closed
Laboratory Testing
- Closed
2nd November
Regional Anniversary Day
Marlborough
Medical Consulting
- Normal service
Pathologist Reporting
- Normal service
Customer Service
- Normal service
Order Delivery
- Normal service
Technical Support
- Normal service
Telemedicine Support
- Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
- Closed
Regional Sample Collection
(eg. NZ Couriers)
- Closed
Laboratory Testing
- Open
13th November
Regional Anniversary Day
Canterbury
Medical Consulting
- Normal service
Pathologist Reporting
- Normal service
Customer Service
- Normal service
Order Delivery
- Normal service
Technical Support
- Normal service
Telemedicine Support
- Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
- Closed
Regional Sample Collection
(eg. NZ Couriers)
- Closed
Laboratory Testing
- Open
30th November
Regional Anniversary Day
Chatham Islands - Westland
Medical Consulting
- Normal service
Pathologist Reporting
- Normal service
Customer Service
- Normal service
Order Delivery
- Normal service
Technical Support
- Normal service
Telemedicine Support
- Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
- Closed
Regional Sample Collection
(eg. NZ Couriers)
- Closed
Laboratory Testing
- Open
25th December
Christmas Day
Medical Consulting
- Closed
Pathologist Reporting
- Closed
Customer Service
- Closed
Order Delivery
- Closed
Technical Support
- Limited service
Telemedicine Support
- Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
- Closed
Regional Sample Collection
(eg. NZ Couriers)
- Closed
Laboratory Testing
- Closed
26th December
Boxing Day
Medical Consulting
- Closed
Pathologist Reporting
- Closed
Customer Service
- Closed
Order Delivery
- Closed
Technical Support
- Limited service
Telemedicine Support
- Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
- Closed
Regional Sample Collection
(eg. NZ Couriers)
- Closed
Laboratory Testing
- Closed
28th December
Observed public holiday for Boxing Day
Medical Consulting
- Closed
Pathologist Reporting
- Closed
Customer Service
- Closed
Order Delivery
- Closed
Technical Support
- Limited service
Telemedicine Support
- Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
- Closed
Regional Sample Collection
(eg. NZ Couriers)
- Closed
Laboratory Testing
- Closed
Definitions
Open: Our service is fully operational and ready to assist you.
Closed: Our service is currently unavailable
Reduced Service: You may experience a delay in receiving your results because our pathologist team is currently limited. Urgent results will still be prioritised, and if there’s a delay, we’ll provide interim results while the full interpretation follows. Please note that phone support from our pathologists may also be reduced. Thank you for your understanding.
Limited Service: We’re here to help, but we have fewer team members available right now. This means things might take a little longer than usual or your courier cut off time may change. We appreciate your patience as we work to assist you as quickly as possible.