IDEXX Reference Laboratories

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  • Call us to order in-house tests and supplies: 0800 838 522 
Request an IDEXX Reference Laboratories account.
A representative will help you every step of the way.

Convenient, flexible service and delivery options

Support team member wearing an IDEXX lab coat
  • Daily courier pick ups in selected areas, and in other areas the option to submit specimens using a local courier to give you the ultimate convenience.
  • Rapid results
  • Fast, accurate electronic test ordering via Cornerstone Software or other practice management systems

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Turnaround times—Results delivery at a glance

(chemistry, CBC, coagulation, urinalysis, total T4)

Pickup time Results delivery
Morning 6:00 p.m. same day
Afternoon/evening 8:00 a.m. next morning

(Lab 4Dx Plus Test, heartworm antigen, FIV, and FeLV ELISAs)

Pickup time Results delivery
All times 8:00 a.m. next morning
Pickup time Results delivery
All times 8:00 a.m. next morning
Pickup time Results delivery
All times

3–5 working days (Standard)
1–2 working days (Priority)

Test name Test components Receive results
Large/Complex/Whole Organ Biopsy

Evaluation of whole organs (with or without bone) or large and complex biopsies. Specimen examples include entire spleen, heart, brain; complex mammary chain; bone biopsies (excluding core needle or punch biopsies <5 mm); amputated digits or limbs; amputated jaw.

5–14 days, depending on need for additional fixation or decalcification


Note: Specimens, including teeth, may take up to 21 days due to need for decalcification.

Priority Biopsy

1 Site/Lesion

1–3 days
Standard Biopsy

1 Site/Lesion

3–5 days


  1. Elsemore DA, Geng J, Flynn L, Cruthers L, Lucio-Forster A, Bowman DD. Enzyme-linked immunosorbent assay for coproantigen detection of Trichuris vulpis in dogs. J Vet Diagn Invest. 2014;26(3):404–411.

*These IDEXX SDMA medical claims are supported by extensive scientific evidence.

For canine and feline patients, reticulocyte count (RETIC) and reticulocyte hemoglobin (RETIC-HGB) parameters are included on all CBC reports provided by IDEXX Reference Laboratories and the ProCyte Dx Hematology Analyser.

Cytology priority requests submitted on Friday are reported on Monday.

Note: There may be times when weather or operational considerations cause delays in providing test results. When this happens, we will inform you as quickly as possible with the most complete information available.

PCR testing is a service performed pursuant to an agreement with Roche Molecular Systems, Inc.