SmartService Solutions

Proactive service and support for your in-house diagnostic instruments

Spend less time on the phone and more time with your patients.

Increase instrument uptime with faster issue resolution.

Ensure you’re taking advantage of the most advanced features and capabilities with automated software updates on select IDEXX in-house diagnostic instruments.*

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SmartService Solutions: How it works

Get the who, what, when and where of IDEXX SmartService Solutions. Learn how you can improve practice productivity and profitability.


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System Requirements

IDEXX SmartService is an internet-based customer service and support.

What you need

An IDEXX VetLab Station Laboratory Information Management System with:

  • A high-speed internet connection
  • An IDEXX SmartService activation kit and IDEXX-supplied router

As long as your IDEXX VetLab Station is turned on and connected to the internet, we’re here to help.

Your IDEXX SmartService connection is protected with the same industry-standard security features used by medical, financial and governmental organisations.


Your in-house laboratory requires internet access before we can install and activate IDEXX SmartService. We can make the setup easier for you.

Connectivity Group is a global network of trained, experienced technicians who perform network-cabling design and installation. They'll configure your existing internet connection, wherever it may be, to work with IDEXX SmartService.

During Connectivity Group's visit, they will:

  1. Provide internet access to your IDEXX VetLab Station by professionally installing a conveniently located internet access point and appropriate cables.
  2. Configure your IDEXX networking equipment.
  3. Activate IDEXX SmartService.

If you would like this service, call us today at +1300 44 33 99 to get started. We'll coordinate your installation with Connectivity Group and ensure you start getting the benefits of IDEXX SmartService Solutions as soon as possible.


*Software upgrades currently apply to the Catalyst Dx Chemistry Analyser, ProCyte Dx Haematology Analyser, LaserCyte Dx Haematology Analyser, LaserCyte Haematology Analyser, SNAPshot Dx Analyser and IDEXX VetLab Station.