IDEXX Extended Maintenance Agreement (EMA)

Keeping you at your best for patients, pet owners and practice.

Unparalleled customer support. Complimentary educational opportunities. Total instrument protection. IDEXX is proud to back you with the industry's broadest support and service coverage for your in-house equipment, so your practice can stay up and running—no matter what.

Total service and support. Complete peace of mind.

Get the most service and support options available and benefit from the confidence that comes only with peace of mind:

IDEXX Support
  • 24/7 live customer support
  • Internal Medicine Consultants
  • In-Field technical support
  • Dedicated sales support
  • Medical support network with access to board-certified veterinarians
  • Ongoing investment in research and development
  • Gold standard technologies
  • IDEXX Reference Laboratories support for confirmation testing
  • savings program
  • Regular software updates
IDEXX Education
  • IDEXX Learning Center (U.S.)
  • (CE credits, Webinars, online courses)
  • Medical and technical information for staff
  • Instrument training in-house and online
  • Full staff trainings at your practice
  • Pet-owner educational materials
  • Local seminars
  • Medical consultations/help interpreting results
IDEXX Service (with active EMA)
  • IDEXX SmartService™ Solutions
  • Instrument repair or replacement
  • No shipping charges
  • Overnight dispatch of replacement equipment
  • Priority shipping
  • Free point of service upgrades (when available)
  • Flexible payment and billing options
  • Automatic agreement renewal
  • Cancel at any time

EMAs are available on all IDEXX VetLab instruments

For more information about IDEXX support, education and service, contact your representative or call:

1300 44 33 99 (AUS)
   0800 838 522 (NZ)